Shipping Policy

Do you ship worldwide?

URBIO™ is proud to offer international shipping to the following countries:

Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Indonesia, Israel, Italy, Japan, South Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, and Vietnam.

We make use of a premium shipping service known as ePacket (which is delivered by UPS First Class delivery service). ePacket delivery gives customers end-to-end tracking at no additional cost, allowing them to easily monitor and locate their package on official websites.

How much does shipping cost?

There is an $12.99 fee in order to cover the shipping costs, however we are offering FREE SHIPPING right now, so enjoy!

How long does shipping take?

Kindly note all the orders are shipped within 24 to 48 hours after the payment has been processed.

US orders are shipped via UPS and normally take 7 to 14 days to arrive.

For international orders, depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. On average a package can take 15 to 30 days to arrive from the date of shipment. 

It’s important to consider that this is pretty fast considering the number of packages that are processed in bulk every day along the way to the destination, as well as the number of stops one package goes through. Fortunately, all of this can be easily monitored thanks to our tracking service.

I put in the incorrect address, what do I do?

Unfortunately, we cannot be held responsible if you have put in the wrong address at check-out. However, if your order has not been fulfilled yet please email us as possible and we will try our best to change your address for you.